Sunday, 24 February 2013

Barb to the Rescue

Sarah and Barb text each other using Barb's iPod and Sarah's iPhone.

One night a couple of weeks ago, Sarah sent a panicked text message to Barb. Apparently, Sarah had two savings accounts at PC Financial. One was an Interest First account with a zero balance, the second an Interest Plus account with her savings in it.

She had called the people at PC Financial a couple of weeks ago and asked them to close the Interest First account. The lady said that she would do that and since it had a zero balance there would be nothing to change.

When Sarah got around to checking it out, she found out the the lady had made a mistake and closed the Interest Plus account with all her savings in it. She tried to phone PC Financial but they were only open until 11 pm and it was now about midnight.

So Barb got on Facetime with her and tried to calm Sarah down.  Barb told her that everything would be alright once she talked to them at PC Financial. 

Sarah was hard to calm down. So Barb decided she would email Sarah some money to hold her over until the bank account was straightened out. 

Barb had some trouble with the PC Finanacial email system. So she got me to do it. We sent Sarah $500.  Barb thought it would only take about 30 minutes to clear.  So she wanted to keep Sarah on Facetime until the email cleared. Unfortunately, it landed in her junk mail and she didn't find it until the next day.  So Sarah finally calmed down and we got to bed around 2 am.

The PC Financial offices opened at 7 am. Barb got up early and texted Sarah to tell her that she was going phone PC Financial. She thought that it would be okay because Barb had a joint account with Sarah. It turned out that Sarah had opened the Interest Plus account herself. So Barb was not included as a joint account holder and couldn't get the problem fixed.

However, Barb was told that the people at PC Financial had found the problem and were trying to correct it. They said that everything would be okay in a few days and Sarah would get all her money.  And it was.  Sarah got all her money back.

Sarah was relieved and now she was $500 richer.

No comments:

Post a Comment