Problem with Pay As You Go

Barb and I share a Rogers pay-as-you-go cellphone. Barb puts $100 on it once a year. Then if she renews it before the end of the year, she can carry over any unused value. She last renewed the cellphone when we got back from Florida.

I use the cellphone quite a bit for my ball teams. I also brought the cellphone to Pike Lake when I was there for my Dad's funeral. The real estate agent who was selling my Dad's house would call me on the cellphone even when I got back to Ottawa.  This frustrated Barb but I didn't complain.

While I was in Pike Lake, I tried to check how much money was available. I didn't know the PIN number that Barb had put on the account. So I changed the PIN number to one I knew.

Later Barb tried to access the account. However, she didn't know that I had changed the PIN number. So she wasted a lot of time without getting through.

Then my sister visited for the weekend. She texted me to tell me when she would be arriving. I didn't get the text. My sister thought I was rude not to reply. I told her I didn't get the text. She resent the text, I didn't get it the second time either.  We thought she must have been sending it to the wrong phone number.  Daphne said she was sending it to the same number that she had in the past when it had worked.  It was very mysterious.

After Daphne went home, I phoned the cellphone account to change the PIN back to Barb's number. The administration site told me the cellphone had expired. Barb checked the amount of money available on the phone. She thought it said $8.20. She didn't have her glasses and the print was very small. I rechecked it. I found out that the amount was really $0.20.

Since it costs 40 cents to receive a text, Daphne's texts couldn't come through. So Barb went on line and put $100 on the account.

We were surprised that Rogers hadn't informed us that the cellphone account was running out of credit. However, we were happy to fix the problem. I might need the phone in the next couple of days for my ballgames.