Black Screen of Death

Barb leaves her computer running all the time.  She just closes the lid and it goes into sleep mode.  Then when she wants to use it, she opens the lid and clicks the mouse to start it up again.  Today, Barb got the black screen of death on her computer.  The computer had turned itself off and she couldn’t turn it back on.  Fortunately, I was up early that day and she was able to mention it me before she went off to Pickleball.  I looked up the problem on the web and found out how to reset the computer.  You had to unplug the computer and take out the battery.  Then plug it in again and hold down the start button for a few seconds.  When I reset the computer it worked again.  Barb always wonders what naive computer users do when they have these kinds of problems.