Tracphone

The SIM card for my Tracphone came in the mail today and we tried to set it up.  We had to phone the company and of course with got an automated service.  The first thing they asked for was my Tracphone phone number.  I found the phone number on the phone but when I keyed it in, they told me that that number was no longer in service.  And I couldn't go any further.  I phoned back and this time I said that I wanted to set up a new phone.  They asked for my plan number.  I didn't have a plan yet.  So I was stuck again.  I tried and tried but couldn't get a person on the line.  So Laura tried for me and she finally got someone on the line to talk to and they told me I had to set up a plan before I could set up my phone.  They told me the plan options and I found out they didn't have a pay as you go plan as I thought they did but they did have a cheap plan for $19.95, for 100 units whatever they are, that would last 3 months.  The units are either phone minutes, texts or data but I don't know how many units are used for each type of service.  Then I tested the phone by phoning our land line and it worked.  The man on the phone said they would phone me tomorrow to make sure it worked but he never did.