Persistence Pays Off

We have a telephone line and DSL internet here in Florida from a company called Century Link.  Barb set it up before we left Canada.  So it was up and running when we got here.

She got a good deal with free nationwide long distance and unlimited internet bandwidth for one low price.  Barb can watch television over the internet and I can skype with Stan.  We can also facetime and phone the girls and facetime and phone Barb's friend Debbie.

Barb was told she could check her account online but she should wait until she received the first bill in the mail to set it up the online billing.

We were here over a month and we still hadn't received a bill.  Barb starting wondering what was going on.  She found out that the bill was sent to our address in Canada.  By the time she found out, the bill was due the next day.  She was happy that she found out that the bill was due before she had to pay a late fee.

Unfortunately, the bill was twice what she thought it would be.  Barb freaked out.  She checked the bill online and found out that nationwide long distance means United States not Canada.  So a phone call to Julia cost us $60 about 75 cents a minute.

She phoned Century Link to see if they could do anything.  The lady she talked to at customer service said that we could get unlimited long distance to Canada for $5 a month.  So Barb signed up for that.  But Barb couldn't get the lady at Century Link to reverse the charge for the past month.

When we got the following month's bill, there was another $60 call to her friend Debbie on it because the call occurred before we got the new plan.  Barb freaked out again.

So Barb phoned Century Link again.  This time she got a man at customer service.  He said he would reverse the charge for this month's bill because we now had the $5 plan.

Then Barb told him about first month's $60 call.  He said he would try to get that reversed too but had to check with his supervisor.

Barb phoned back a few days later and got a lady from customer service this time. She asked if the first month's charge had been reversed yet.  The lady checked and said it wasn't but she would get it done right away.  And she did.

Barb was very happy.  Her persistence really paid off.