Barb set up all of our Ottawa bill payments so that they would be paid automatically or so we could pay online once we receive the bill by email. The other day she got an email from American Express saying that she hadn't paid her monthly bill. She was furious. How could this be?
She looked at the bill payment that she setup and found out that she had setup a prepayment for the day the bill was due. For some reason, American Express always needs five days to process a payment. Barb realized that she must have forgotten about the special requirement for American Express payments when she setup the bill to be paid on the day it was due.
Barb hates paying bills early but she hates paying interest or late fees even more. She was mad at herself for making that mistake. Now she would have to pay interest on her American Express bill, all because of American Express's inefficient bill payment processing method.
It was unfair but there was nothing she could do about it.
She was happily surprised when she checked her next month's bill and found out that they hadn't charged her interest. She guessed that somehow American Express must have received and processed the payment on the day it was due.
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